Refund
Policy

1. Voluntary 14-Day Refund Window

The Operator offers a 14-day no-questions-asked refund on the first-ever payment on a new account. If the Service does not meet your expectations, submit a refund request within 14 calendar days of your initial payment date and the Operator will arrange a full refund with no further enquiry.

To request a refund, email contact@algetris.com from the address associated with your subscription. Refunds are issued by the Operator via Whop and typically appear within 5–10 business days; processing times may be longer in exceptional circumstances outside the Operator's or Whop's reasonable control.

2. EU/EEA Statutory Right of Withdrawal

Under Directive 2011/83/EU on Consumer Rights (implemented in Poland as the Ustawa o prawach konsumenta), consumers in the EU/EEA have a 14-day statutory right of withdrawal from contracts for digital services. The following applies to all purchases:

(a) Consent to immediate performance. By completing the purchase and ticking the corresponding consent checkbox at checkout, you expressly request that the Operator begin performing the contract — delivering access to the Algetris indicator — immediately, before the expiry of the 14-day statutory withdrawal period.

(b) Acknowledgment of waiver. You separately acknowledge and confirm that, once delivery of the digital content has commenced with your prior consent, you lose the statutory right of withdrawal pursuant to Article 16(m) of Directive 2011/83/EU. Both consents are confirmed expressly at checkout before payment is processed.

The Operator's voluntary 14-day refund described in Section 1 operates independently of and in addition to your statutory rights. Nothing in this Policy affects any mandatory consumer rights you hold under Polish or EU law that cannot be waived by contract.

3. Once Per Account

The 14-day voluntary refund is available once per account (defined by email address), on the very first payment ever processed on that account. The entitlement does not reset upon cancellation and resubscription, and does not carry over to any subsequent billing period.

A refund request is not eligible if any of the following conditions apply:

• A refund has previously been issued on the same account (email address), regardless of when it was received;
• The payment is a resubscription payment — if you cancel a previous subscription and resubscribe, the new payment is treated as a renewal for all refund purposes;
• The Operator has reasonable grounds to believe the requesting email address is associated with an existing account, a previously refunded account, or an account created to circumvent this once-per-account limitation.

4. What Is Not Eligible

• Renewal payments — any automatic or manual payment made after the initial billing period;
• Requests submitted after the 14-day window has elapsed from the initial payment date;
• Resubscription payments — payments following a prior cancellation on the same account;
• Accounts suspended or terminated due to violation of the Terms of Service;
• Refund requests made in bad faith, including where access to the Service has been shared with third parties in violation of the Terms of Service;
• Accounts where a chargeback or payment dispute has been initiated — see Section 6.

5. Effect of Refund

Upon approval of a refund, the subscription is cancelled immediately. Access to the Algetris indicator on TradingView and all associated Configuration Examples is revoked without delay. The 14-day refund entitlement for the account is considered used and is not reinstated under any circumstances, including if you create a new subscription at a later date.

6. Payment Disputes & Chargebacks

Payments are facilitated via Whop.com, the platform used by Algetris. Any payment dispute, including chargebacks initiated through your bank or card issuer, is resolved in accordance with applicable payment provider procedures and card network rules.

If you have a concern about a charge, contact the Operator directly at contact@algetris.com as the fastest path to resolution.

7. Cancellation Without Refund

You may cancel your subscription at any time through your Whop account management portal. Cancellation takes effect at the end of the current billing period; access to the Service is retained until that date. Cancellation alone does not trigger a refund unless the conditions in Sections 1 and 4 are met.